This article covers how students, faculty, and staff install the Pulse Secure VPN client on Mac OS X 10.13 and higher.

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Mac OS Updates

Pulse For Mac

Pulse Secure is constantly working to keep their client functioning with the latest Mac operating system. A new client will be released when needed to support any OS updates.

Mac OS 10.15 - Catalina

Mac users who upgrade to Catalina (macOS 10.15) may need to uninstall the Pulse Secure client and reinstall it if they find the application no longer functions after the upgrade.

Installing Pulse Secure on Mac OS 10.13 or 10.14

1. Download the Pulse Secure Desktop client for Mac OS X.
2. Click on the file to extract the installer.
3. Double click on the pkg file to initiate the install process.
4. Once the installer begins, click Continue.
5. Click Install to begin the installation.
6. During the installation process you should expect to see several pop-up messages informing you of security steps that need to be taken to complete the install.
   1. Click OK on the first two messages.
      
   2. Click 'Open Security Preferences' in the third message to open up the 'Security & Privacy' settings window.
      
7. Once the Security & Privacy window has opened, look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
8. Next to the message, click Allow to enable the extension.
   

9. If you do not receive the above mentioned pop-up messages, you will need to manually permit the Pulse Secure Client the required access.

   If you wait longer than 30 minutes to complete this process, you will need to uninstall and reinstall the client and then follow this process again.
   1. To manually permit access to the client,
      1. Click the Apple menu at the top left of your desktop.
      2. Click System Preferences.
      3. Click Security & Privacy.
      4. Click the lock to make changes.
      5. Click the General tab.
      6. Under Allow apps downloaded from, select App Store and identified developers
      7. Look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
      8. Next to the message, click Allow to enable the extension.
         
10. Close the Security & Privacy window. The kernel extension will have been authorized and full functionality of the Pulse Desktop client should be available.

Installing Pulse Secure on Mac OS 10.15 or higher

1. Download the Pulse Secure Desktop client for Mac OS.
2. Click on the file to extract the installer.
3. Double click on the pkg file to initiate the install process.
4. Review the following warning, select 'OK'
   
5. Navigate to System Preferences > Security & Privacy > General
6. Find the warning ' 'PulseSecure.pkg' was blocked from use because it is not from an identified developer.' Select 'Open Anyway'
   
7. Review the following warning, select 'Open'.
   
8. Run through the installation process.

Configuring the Pulse Secure VPN Client after installation is complete

1. Open the Pulse Secure client, which should be shown at the top right corner of the screen.
   
2. Create a new connection using the + in the bottom left corner.
   
3. Enter the following info:
• Connection name of your choosing
• The server URL, vpn.uconn.edu
4. Click Add.
   
5. Close the client.
6. To start the VPN session, go back to the Pulse Secure client in the top right corner of the screen.
   1. Select the connection you created.
   2. Select Connect.
      

Related Articles

As of March 18, 2019, Duo Multi-Factor Authentication isrequiredto use the Pulse VPN service. For more information and to enroll in Duo, please visit:Multi-Factor Authentication

Download

• Refer to the supported OS list on the FAQ page.
• Download the Pulse Secure client for MacOS here.

Installation

Open the package, click Continue, then Install.

Note: If you are having trouble finding the file after download, trying looking on your desktop or in the downloads folder located in the Dock.

Click Close once installation is completed.

Go to your Applications folder and click on the Pulse Secure icon to start.

Click the plus sign + to make a new connection.

Enter a name for the connection.
For Server URL, enter:
vpn.vanderbilt.edu
Click Add.

Click Connect on your newly created connection.

Adt Pulse For Mac

Read the VPN Pre Sign-in Notification and click Proceed.

Enter your VUnetID and ePassword when prompted for login credentials.

Enter your secondary password from Multi-factor Authentication.

While connected, you should see an icon in the status bar.

When you are ready to disconnect, go to the Pulse Secure window and click Disconnect.